Refund policy

Refund and Returns Policy

We want you to be happy with your VOGĀL purchase. This policy applies to standard cosmetics purchased from VOGĀL in South Africa.

Change-of-mind returns

For hygiene and safety reasons, cosmetics must be unopened, unused, and in their original packaging to qualify for a return or refund. Products that have been opened, used, altered, or damaged after delivery will generally not be accepted for a change-of-mind return.

All return or refund requests must be logged within 7 days of receiving your order. Please email info@vogal.co.za with your order number, the product you would like to return, and the reason for your request.

Formula dissatisfaction

If you are not happy with the formula of a product, please contact us within 7 days of receiving your order. We may offer a return or refund after reviewing the request. For hygiene reasons, please do not continue using the product while your request is being reviewed.

Refunds

Once your request has been approved and the product has been received and inspected where applicable, we will confirm whether your refund has been approved. Approved refunds will be processed to the original payment method. Banking and payment-processing times may vary.

We reserve the right to decline a return or refund where the product does not meet the conditions above, or where the request is submitted after the 7-day period.

Nothing in this policy limits any rights you may have under South African consumer-protection law.