Shipping policy

Shipping Policy

Last updated: July 2026

Order Processing All orders are processed within 1–3 business days (excluding weekends and public holidays). During peak periods or promotional events, processing times may be slightly extended. You will receive a confirmation email with tracking details once your order has been dispatched.

Domestic Shipping (South Africa) We ship nationwide via Shiprazor.

  • Standard Delivery (3–5 business days): R99
  • Free standard shipping on all orders over R999

Delivery times are estimates and may vary depending on your location.

Order Tracking Once your order has been dispatched, you will receive a tracking number via email. You can use this to monitor your delivery in real time.

Undeliverable Packages If a package is returned to us due to an incorrect address or failed delivery attempts, we will contact you to arrange re-delivery. Additional shipping fees may apply.

Damaged or Lost Orders If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date and we will work with Shiprazor to resolve the issue promptly.

Contact Us For any shipping-related queries, email us at info@vogal.co.za or visit our contact page.